New Heights Warren Farm Community Project is registered as a charity under charity number 1196648 (New Heights Warren Farm Community Association or New Heights).

Protecting the privacy and personal data of our visitors is very important to us. This information explains what data we collect and how it is used.

Personal Information we collect

When you contact us, we may ask for, or retain personal information you volunteer to us in order support you with your enquiries or provide you with a service. This information may include (but may not be limited to):

• Your name

• Postal address

• Contact details such as email address and telephone number

This information may be collated via

• E-mail

• Telephone or face to face enquiries

• Service registration

• Social media

We will only use and store personal information for as long as it is required for the purposes it was collected for. Retention periods vary depending on the purpose of the information collected. A copy of our Data Retention Policy is available on request.

We process your data only for specific and limited purposes. We only ask for data that is adequate, relevant and not excessive for those purposes. 

We will use your data to:

• Send you any information you may have requested

• Contact you in response to enquiries you have made

• To provide services or information that you have requested

• To capture events or celebrations (such as quotes or photographs)

• Marketing our services through marketing materials (such as flyers, newsletters, posters)

• Enable us to understand more about how the website or social media pages are used and, in turn, to make sure it reflects your needs (this data is anonymised for our use)

Website and Social Media Use

We do not collect personal data about you when you browse our website or social media pages. Please note that we may have access to any personal or sensitive information you may have on your social media profile unless your privacy settings are restricted.

We may from time to time collect statistical and performance data about how the website is used and geolocation data about your geographic location. This data doesn’t contain any identifiable information about people. We use this data to improve the functionality of our website and ensure you have a good experience when browsing it.

Facebook and Twitter data collection is obtained through the websites to provide statistical information regarding people who are registered users of these social media services. These service providers collect this data, which then allows KCBNA to understand how these services are used in an effort to reach new audiences. KCBNA only has access to aggregated data from these companies, not identifiable personal information.

By interacting with our social media pages you agree to the use of your information in accordance with this privacy policy.

Storing your Personal Data

Keeping your personal information secure is important to us. All personal information is securely stored electronically or within securely stored paper files. Your personal information is only accessible to approved staff of KCBNA.

We will only use and store personal information for as long as it is required for the purposes it was collected for.

We have a data retention policy (available on request) that sets out the different retention periods and relevant purposes for retaining personal data in line with our duties under applicable Data Protection or other Law. The criteria we use for determining these retention periods is based on various legislative requirements and guidance issued by relevant regulatory authorities.

Personal information that we no longer need is securely disposed of and/or anonymised. Some personal information may be retained by us in archives for historical purposes such as photographs of celebration events. Where this applies, we will do this in a manner that complies with applicable data protection law.

KCBNA will regularly review the personal information and records we hold, and delete what is no longer required or where we no longer hold legitimate grounds for retention.

Information sharing

Your information will not be shared with third parties without your consent unless:

• We are required to in order to project an individual’s life (such as safeguarding or police investigations)

• We are required by UK or EU law to comply with a legal obligation from government agencies (e.g. benefit fraud investigations)

• To carry out official functions in the public interest (e.g. reporting of a crime)

Please note: We may share anonymous data with third parties for the purpose of funding requirements.

Opting Out

If you would like your information to be removed from our records or your contact preferences amended, please e-mail enquiries@new-heights.org.uk. Alternatively you can make a request by telephoning 0121 386 4353 to request a copy of our Data Access Request form. All forms must signed be returned to our main office situated at St Johns Centre (124 Warren Farm Road, Kingstanding, B44 0QN) or electronically to enquiries@new-heights.org.uk

To exercise these rights we require you to prove your identity with of one piece of approved identification such as a passport or driving licence.

Please address any requests to KCBNA. We shall respond within 40 days of receipt of your written request and confirmed ID. We will not charge a fee for this process.

If you would like to complain about our practices or how your information has been handled you can contact New Heights Data Controller Mr Sean Flynn on enquiries@new-heights.org.uk or directly contact the Information Commissioner’s Office on 0303 123 1113 or visit https://ico.org.uk/concerns/

Governing Law

This privacy policy forms part of the Terms of Use for this website. We may revise this privacy statement at any time, without notice. Continued use of this site after an amendment has been made denotes your acceptance of the change.

By interacting with our website and related services you agree to the use of your information in accordance with this privacy policy. KCBNA may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. Any new policy will be effective from the date it is published by us.

This policy is effective from 22nd May 2018.

Cookie Policy

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies…

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.